Connaissances que la formation permet d’acquérir :
➢ Mesurer l’impact de ma personnalité sur ma communication au quotidien.
➢ Gagner en fluidité de communication et en flexibilité relationnelle.
DURÉE : 2 jours
La formation sera adaptée suivant le test évaluation du stagiaire en amont et en fonction du contexte de l’entreprise.

MOYENS PÉDAGOGIQUES : Echanges, Exercices pratiques
• Les enjeux de la communication.
• Les demandes, les attentes, les réponses.
• La relation avec son interlocuteur.
• Les deux niveaux de communication : . Le verbal. . Le non verbal.
• Les différents types de communication en fonction de son environnement.
• Le concept de cadre de référence (la perception du discours par l’interlocuteur).
• Les 8 règles d’or de la communication : Être précis et à l’écoute de son interlocuteur.
• Le langage : S’exprimer positivement en fonction de son interlocuteur.
• Le rapport à l’autre : Mettre en place un rapport de qualité.
• La cohérence : Être cohérent par rapport à ses interlocuteurs.
• Connaître la dégradation de la communication.
• Trouver des stratégies de communication adaptées à ses différents interlocuteurs.
• Les silences.
• La projection.
• Les interprétations.
• Adapter son langage.
• Trouver les mots pour exprimer ses idées.
• Adopter un langage proactif.
• Renforcer son impact à l’oral.
• Maîtriser les techniques pour convaincre, persuader.
• Élaborer son argumentaire.
• Anticiper les objections, réfuter.
• Négocier et trouver un compromis réaliste.
L’exécution de l’action se fera par feuille d’émargement signée par les stagiaires
Fiche d’évaluation de fin de stage, entretien de fin de formation
A l’issue de la formation : remise d’une attestation


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