Connaissances que la formation permet d’acquérir :
➢ Mesurer l’impact de ma personnalité sur ma communication au quotidien.
➢ Gagner en fluidité de communication et en flexibilité relationnelle.
PRE REQUIS : Aucun
DURÉE : 2 jours
La formation sera adaptée suivant le test évaluation du stagiaire en amont et en fonction du contexte de l’entreprise.
MOYENS PÉDAGOGIQUES : Echanges, Exercices pratiques
CONTENU :
LES PRINCIPES DE LA COMMUNICATION
• Les enjeux de la communication.
• Les demandes, les attentes, les réponses.
• La relation avec son interlocuteur.
• Les deux niveaux de communication : . Le verbal. . Le non verbal.
• Les différents types de communication en fonction de son environnement.
LES TECHNIQUES DE BASE DE LA COMMUNICATION
• Le concept de cadre de référence (la perception du discours par l’interlocuteur).
• Les 8 règles d’or de la communication : Être précis et à l’écoute de son interlocuteur.
• Le langage : S’exprimer positivement en fonction de son interlocuteur.
• Le rapport à l’autre : Mettre en place un rapport de qualité.
• La cohérence : Être cohérent par rapport à ses interlocuteurs.
L’ANALYSE DES BLOCAGES
• Connaître la dégradation de la communication.
• Trouver des stratégies de communication adaptées à ses différents interlocuteurs.
• Les silences.
• La projection.
• Les interprétations.
TROUVER LES MOTS JUSTES ET LES ATTITUDES ADAPTÉES
• Adapter son langage.
• Trouver les mots pour exprimer ses idées.
• Adopter un langage proactif.
• Renforcer son impact à l’oral.
ARGUMENTER, CONVAINCRE, NÉGOCIER
• Maîtriser les techniques pour convaincre, persuader.
• Élaborer son argumentaire.
• Anticiper les objections, réfuter.
• Négocier et trouver un compromis réaliste.
SUIVI ET ÉVALUATIO
L’exécution de l’action se fera par feuille d’émargement signée par les stagiaires
Fiche d’évaluation de fin de stage, entretien de fin de formation
A l’issue de la formation : remise d’une attestation
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